Contact Us


We want to make sure your experience with us is a positive one.

Onward Manufacturing Company has been building and distributing top-quality products for over a century. Creating reliable and dependable products for you remains our top priority. Our team of dedicated, professional, and experienced customer service representatives ensure that your needs are fulfilled. Please take the time to browse and explore our helpful support material.


North American Customer Service:

Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly and accurately to serve you, our customer, more efficiently.



Place a warranty claim @
Send our customer service team an email @

Register your grill online.
Find your product manuals.


By Phone:



April – July:
Monday – Friday 8:30 AM – 8:00 PM (EDT)

Starting May 27th, 2023 our Saturday hours will be 8:30 AM – 4:45 PM (EDT)


August – March:
Monday – Friday 8:30 AM – 4:45 PM (EDT)

Weekends closed starting August 28


By Mail:

Onward Manufacturing Company Limited Head Office
585 Kumpf Drive
Waterloo, Ontario, Canada
N2V 1K3


Media Contact:

For media inquiries or to request photos, videos, and press materials please contact

Thank You and Happy Grilling.